How to Fix Common VoIP Problems and Get Back on the Phone

How to Fix Common VoIP Problems and Get Back on the Phone ‍

If you’ve ever dealt with a troublesome customer, you know that even the most pleasant of experiences can be ruined by one small thing. For business owners, those small things are their customers. Finding ways to deal with problematic customers and keep them coming back to your company is key to staying successful. In this article, we'll explain some common problems that occur when using Voice over IP (VoIP) such as echo or poor-quality phone calls, and how to fix them. 

What is VoIP?  

VoIP is short for Voice over IP. It’s the use of internet technology to send and receive voice calls. There are many benefits to using VoIP over regular phone lines, including the ability to use your existing phone system and eliminating expensive long-distance charges for calls. VoIP is also very flexible. You can use it from anywhere with an internet connection. You can use it from home or your office. You can use it to make calls to other phone numbers or to make calls to other people using their internet phone service. You can use it to make calls to regular phones, cell phones, and other VoIP phones. You can use it to make calls over the internet. 

Why Do VoIP Problems Occur?   

Answering calls on your VoIP phone system can be very different than answering calls on a regular phone system. If you’re using a regular phone system, you may be used to listening to someone who calls you, but if you pick up the phone, it’s an unknown voice who might be trying to do you harm or trying to sell you something you don’t want. You can respond politely and safely with a Skype call or, if you’re in business, answer the phone and take the call from whoever called you. VoIP phone systems are much different. If you pick up a call on your VoIP phone, you’re likely to have a total stranger on the other end of the line. As a result, you may have a very different and much more negative reaction when someone calls you on the phone than you would have when someone calls you on the internet. VoIP systems are much more open than traditional phone systems. Anyone can log on to your VoIP system and see who is calling. If you don’t want to answer the call, you can just let the caller know that you’re not there and hang up. Unfortunately, if somebody is already on your VoIP system, you don’t have any control over who sees who is on the other end of the line. 

How to Solve Common VoIP Problems   

If you’re having trouble with noise or poor audio quality in your calls, you’re likely experiencing one of the most common problems associated with using VoIP. There are many solutions to this issue and we’ll explain them below. Make sure to bookmark this page because we’ll be updating this article with more solutions as they become available. - Make sure you have a solid internet connection. If the quality of your connection is not good enough, you’re going to experience a lot more problems than just poor sound quality in your VoIP calls. - Turn your firewall off. Many customers don’t realize that if they use a firewall with their router, they’re destroying the possibility of using VoIP. - Turn off your DECT phones. Some DECT phones have a setting that allows them to create a lot of noise in your network, including the noise that’s picked up by your microphone. You can easily disable this feature. - Disable all features that are not essential. Right out of the gate, you’re going to be adding many things to your virtual phone system, so you need to make sure that everything you do has a purpose that is essential and will add value to your business. - Use a reliable IP PBX service. If you’re having trouble with noise or poor audio quality in your calls, you’re likely experiencing one of the most common problems associated with using VoIP. There are many solutions to this issue and we’ll explain them below. Make sure to bookmark this page because we’ll be updating this article with more solutions as they become available. 

Reduce Noise in a VoIP Network   

The first thing you need to do is figure out if the noise you’re hearing is coming from your computer, your internet connection, or both. If your computer is the source of the noise, you can try pausing or shutting down any programs that are running. If that doesn’t solve your problem, you can try moving your computer away from your router. If that doesn’t solve the problem either, you may want to try moving your router away from other devices in your home or office. Many factors can cause noise in your network, including other routers, other devices, electrical and mechanical devices in your home, and even other people in your home. If you are using a wireless router, you can try using a wire to connect your computer to your router. If you’re using a wireless router, try plugging your computer directly into your router. If that doesn’t solve your noise problem, you may want to consider upgrading your router to an 802.11ac wireless router that has four spatial streams and a 6th (5th) antenna, allowing it to deliver much better WiFi. 

Improve Audio Quality in a VoIP Network  

The best way to solve an issue with poor audio quality in your VoIP calls is to have your internet connection professionally tested. You may be surprised at just how much a poor internet connection can affect the quality of your calls. That’s because some VoIP systems are bandwidth dependent, meaning they function best when communicating with certain bandwidths. If you’re having a hard time getting your calls through with reliable voice quality, you may want to consider upgrading your internet connection by getting commercial WiFi management services as soon as possible. If your internet connection is fine, but your calls are still dropping, you may want to try adjusting any settings on your VoIP phone system. One of the most common reasons for poor audio quality on a VoIP system is a lack of gain. If you don’t have a sound card on your computer, you may not even realize that you don’t have a proper sound card, but you do. It’s very common for businesses to skip over sound cards in favor of cheap USB microphones or even worse, software solutions. 

Avoid and Detect Phone Ringing Problems 

If a customer is ringing your phone, try calling them back as soon as possible. You may want to keep a note of the phone number of the person who is ringing your phone because you may want to call them back later to ask for their business or give you feedback about your service. If you don’t have a business phone line, try calling your parent’s house or a friend’s house. Your phone may be going to their phone. You can also try calling 911 to see if your phone is going to 911. If any of these solutions don’t work, you may want to contact your phone company and ask to be switched to a different line. If a phone line is constantly busy, it could be a problem with your phone line. 

Summing up   

Finding ways to deal with problematic customers and keep them coming back to your company is key to staying successful. We hope that this article has been helpful and we’ll be updating this article with more solutions as they become available. If you have any questions, comments, or suggestions, please let us know in the comments below.